Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability coverage
Short-Term Disability coverage
Paid Time Off
401k with company matching
Employee Discounts
Paid parental leave
Free stays at company hotels
Job Description
Hotel Saint Cecilia is an exclusive boutique hotel located in the heart of Austin, Texas, known for its unique blend of retro glamor inspired by the iconic artists of the 1960s and 1970s, combined with warm Southern hospitality. The establishment is part of the Bunkhouse Group, a respected hospitality company with a portfolio of properties across the U.S. and Mexico that emphasize design, music, and a strong sense of community. Hotel Saint Cecilia features 14 distinctive accommodations scattered across its estate, decorated with a mix of antiques, contemporary furniture, and original artworks, all complemented by inviting outdoor lounge areas. Located... Show More
Job Requirements
- adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- complete all shift checklist items
- check in and out all hotel guests in a confident, professional and personalized manner
- take hotel reservations accurately and efficiently
- assist in the development and implementation of special projects
- ensure immediate response to guest comments and concerns and report to supervisor
- maintain positive relationships with employees and guests
- answer calls courteously and efficiently
- maintain accurate log of guest calls
- open, secure and balance shift banks including verifying all transactions
- maintain accuracy with accounting and billing procedures
- have comprehensive knowledge of hotel availability, rates and special events
- issue guest safety deposit boxes as requested
- possess fluent knowledge of local restaurants, events, attractions, amenities and directions
- maintain open communication with all departments and management
- maintain cleanliness and safety in work area
- ensure equipment is in safe working condition
- maintain awareness of safety issues and emergency procedures
- attend relevant meetings
- perform additional tasks as needed
- job responsibilities subject to review and revision
Job Qualifications
- high school diploma or general education degree (GED)
- college degree preferred
- six months related experience in hospitality or service industry
- fluency in the primary language of the workplace
- ability to use computer programs such as Property Management System
- excellent communication skills
- strong organizational abilities
- customer service orientation
Job Duties
- handle telephone operations
- check guests in and out
- take reservations
- perform inventory control
- provide concierge services including transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered such as beverages, VIP packages, in-room amenities
- assist with special events
- respond promptly to guest comments and concerns
- maintain accurate logs of guest calls and complaints
- open, secure and balance shift banks including cash, credit card and room charge transactions
- maintain accounting and billing accuracy
- possess knowledge of hotel availability, current rates, and special events
- issue guest safety deposit boxes
- maintain communication with all departments and management
- maintain cleanliness and safety in work area
- ensure equipment is in good, safe working condition
- stay aware of safety and emergency procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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