Front Desk Agent (Part-time)

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

401k Retirement Plan

Employee Discounts

bus passes

Job Description

Residence Inn by Marriott Orlando Airport is a well-established hotel brand located in the vibrant and bustling area of Orlando, Florida, near the city's primary airport. As part of the globally recognized Marriott International group, the Residence Inn offers exceptional services focusing on extended stays and providing a home-away-from-home experience for its guests. Known for its commitment to quality, comfort, and excellent customer service, this hotel is a favored choice for business travelers, tourists, and families visiting the Orlando area. The hotel boasts modern amenities, spacious suites, and convenient access to local attractions, making it a premier accommodation choice in... Show More

Job Requirements

High school diploma or general education degree or equivalent combination of education and experience
1 year previous experience as a Front Desk Agent, preferably in a brand hotel such as Marriott
must speak, read, and understand English
open availability including holidays and weekends
ability to work flexible hours and schedule including evenings

Job Qualifications

Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred
high school diploma or equivalent
ability to speak, read, and understand English
strong communication and interpersonal skills
customer service orientation
ability to work flexible schedules
knowledge of hotel management software preferred

Job Duties

Greet guests immediately with a friendly and sincere welcome
maintain eye contact, use a positive tone, listen actively, and respond appropriately
use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities
maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information
coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management
manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards
work flexible hours including evenings, weekends, and holidays

Job Location

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