Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
This job opening is with a reputable hotel known for delivering excellent guest services and providing comfortable accommodations. The establishment prides itself on a welcoming environment and strives to ensure every guest has an exceptional stay. With a focus on hospitality and customer satisfaction, the hotel has built a strong reputation in the hospitality industry and continues to grow by upholding high standards of service and professionalism.
The Front Desk Agent role is pivotal in maintaining the hotel’s welcoming atmosphere and smooth operations at the front office. This is a full-time position where the candidate will be responsible for gr... Show More
The Front Desk Agent role is pivotal in maintaining the hotel’s welcoming atmosphere and smooth operations at the front office. This is a full-time position where the candidate will be responsible for gr... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Ability to work varying schedules including nights weekends and holidays
- Strong work ethic and self-initiative
- Excellent communication skills
- Ability to work as part of a team that provides great guest experiences
- Flexibility and reliability in shift scheduling
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Strong communication and interpersonal skills
- Proficiency in front office computer systems
- Ability to handle cash and process payments accurately
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and multitask effectively
Job Duties
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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