Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
employee discounts on dining
employee discounts on resort amenities
401k Match
Season pass
Job Description
Sundance Mountain Resort is a renowned luxury destination nestled in the scenic mountains, celebrated for its commitment to exceptional hospitality and environmental stewardship. This resort combines the beauty of nature with refined services, creating a unique experience for guests seeking relaxation, adventure, and inspiration. Sundance is not only a place to unwind but also a destination recognized by prestigious entities such as Michelin for its dedication to excellence and Forbes for luxury service standards. The resort offers a wide range of amenities, including cottages, fine dining, spa treatments, and diverse outdoor activities such as hiking and skiing. As a community-focused... Show More
Job Requirements
- Must stand, walk, reach, stoop, kneel, and lift up to 50 lbs occasionally 100 lbs
- requires close and color vision
- standing for 4 or more hours per shift expected
- must be 21 years of age or older
- availability for weekends and holidays
- must have completed TIPS certification as required by state law
- ability to multi-task effectively
- strong interpersonal and problem-solving skills
Job Qualifications
- Must perform essential duties satisfactorily
- reasonable accommodations available for disabilities
- TIPS certification for onsite alcohol service
- excellent organizational skills
- excellent communication skills
- task management
- leadership skills
- previous front desk experience
- Springer Miller System experience helpful
- resort experience preferred or 6 months related experience
- computer proficiency in word processing, spreadsheets, internet navigation, and email
- SMS knowledge essential
- able to use 2-way radios for communication
- must possess a valid U.S. Drivers' License in good standing
Job Duties
- Elevate the guest experience by providing a polished and inviting front desk presence
- deliver warm, personalized service inspired by Forbes luxury service guidelines
- anticipate and fulfill guest needs with intuition and efficiency
- warmly greet and thank each guest upon arrival and departure
- perform precise check-ins and check-outs for Sundance Cottages
- coordinate group arrivals and departures seamlessly
- obtain complete guest information including valid payment methods
- ensure all folios are settled before departure
- assist guests with recommendations and reservations for resort activities
- assist with concierge duties as needed
- provide elevated service and thoughtful touches for returning and distinguished guests
- organize and direct bell staff, concierge, and switchboard to execute seamless service
- stay informed of group activities, special requests, and resort-wide events
- coordinate guests' needs with other departments to ensure exceptional service
- handle guest concerns with discretion and professionalism
- resolve issues gracefully
- ensure payment is secured and accurately processed for guest folios
- maintain knowledge of package codes, rates, and billing policies
- maintain exceptional knowledge of Sundance Resort and its offerings
- multitask effectively in fast-paced and leisure environments
- uphold Forbes service standards
- support Sundance's commitment to land preservation and sustainability
- educate guests on environmental initiatives
- communicate hours of operation for resort outlets
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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