Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Shaner Hotels is a renowned hospitality owner-operator and management company recognized for its excellence in the lodging industry. With a diverse portfolio of more than 65 properties encompassing full-service hotels, select-service accommodations, extended-stay options, and resorts, Shaner Hotels operates across 14 states and four countries. Their extensive reach includes over 7,500 rooms where they uphold high standards of service and guest satisfaction. The company works in partnership with leading hospitality brands as well as independently owned properties, providing comprehensive services that cover hotel development, design, construction, e-commerce, and revenue management. This dedication to quality and innovation makes Shaner Hotels a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year customer service experience
- Availability to work weekends holidays and varied shifts
- Excellent communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Customer-oriented mindset
Job Qualifications
- High school graduate or equivalent
- Minimum one year customer service experience
- Previous hotel experience preferred
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and varied shifts
- Handle guest complaints ensuring guest satisfaction
- Process all check-ins and check-outs according to established hotel requirements
- Adhere to payment cash handling and credit policies/procedures
- Generate print and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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