Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.45
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Mentorship programs
Job Description
The Omni San Diego Hotel at the Ballpark is a prestigious four-star hotel located in the vibrant city of San Diego, known for its miles of sandy beaches and a pleasant year-round average temperature of 70 degrees. Nestled in this sunny seaside paradise, the hotel offers guests a luxurious experience while providing associates an engaging and supportive work environment. With a comprehensive approach to training, mentoring, and internal promotion, Omni San Diego Hotel at the Ballpark prides itself on exceptional service, associate satisfaction, and a culture deeply rooted in respect, gratitude, and empowerment. The hotel is dedicated to nurturing the... Show More
Job Requirements
- High school diploma or equivalent
- Prior guest service experience
- Prior PMS cashiering experience
- Excellent communication skills in English
- Strong computer and organizational skills
- Ability to work flexible shifts including days, evenings, weekends and holidays
- Ability to stand, walk or sit for long periods
- Ability to perform repetitive tasks
- Professional appearance and demeanor
- Problem solving skills.
Job Qualifications
- Must be able to work the days, evenings, weekends, and holidays
- Prior guest service experience is required
- Prior PMS Cashiering experience is required
- Excellent customer service and problem solving skills are required
- Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required
- Must have strong communication, computer and organizational skills
- Must maintain a professional business appearance, attitude, and performance
- Must be able to stand, walk or sit for an extended period or for an entire work shift
- Must be able to perform repetitive motion including using telephone/computer for extended periods.
Job Duties
- Preparation of daily reports and distribution as directed
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
- Conduct back up procedures for Epitome and drop tape nightly
- Handling Express checkouts ensuring their completion
- Completion of third shift Night Audit checklist
- Balancing of daily postings and revenue
- Ensure adequate communication the following morning to all necessary departments by communicating through Wrap-Up emails
- Understanding of all front office standards and assist in solving deficiencies
- Prepare In-house allowance and adjustment spreadsheets each day
- Resolution of inaccuracies in daily posting and revenue
- Protect confidential guest information and guest room key access according to front office SOPs
- Acquaintance with PBX Operator duties and emergency procedures
- Follow-up on all guest requests and concerns through a effective service recovery process
- Knowledge of all Front and PBX Moments of Service scenarios and execution to standard
- Familiarity with all systems and equipment related to the Front Office
- Understanding of all hotel rate plans and rate codes
- Familiarity with hotel amenities, facilities, and local attractions
- Aid guests in locating other areas of the hotel and walk them to their destination if possible
- Operate computer, printer, telephone, pen/pencil, photocopying machine, facsimile machine, two-way radio effectively
- Engage actively with guests, identify needs and exceed expectations
- Deliver personalized, memorable guest experiences by utilizing the Power of One.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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