Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Holidays
Paid Time Off
Sick Time
hotel discounts
fitness center use
uniform
parking
Employee Meal
401(k) Plan
Job Description
The Portland Regency Hotel & Spa is a distinguished Historic Hotel of America nestled in the vibrant heart of Portland's Old Port District. This iconic establishment offers guests an extraordinary blend of classic charm and modern amenities, making it a preferred destination for travelers seeking a unique and memorable stay in one of Portland's most scenic and culturally rich areas. The hotel prides itself on delivering exceptional hospitality services characterized by warmth, professionalism, and attention to detail, all within a beautifully preserved historic setting. Known for its commitment to guest satisfaction and employee well-being, the Portland Regency Hotel & Spa... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- ability to work flexible schedules including overnights, weekends, and holidays
- strong communication skills
- ability to handle cash accurately
- basic computer proficiency
- problem-solving skills
- ability to maintain professionalism under pressure
- reliable and punctual
Job Qualifications
- Strong customer service and communication skills
- excellent attention to detail, accuracy, and organization
- ability to remain professional, calm, and resourceful with guests during both daytime and overnight hours
- proficiency with computers and comfort learning new systems
- previous experience in hospitality or front desk roles preferred
- knowledge of hotel management software and accounting principles is a plus
Job Duties
- Provide exceptional service by welcoming guests, answering questions, and handling requests professionally and efficiently
- check guests in and out, issue room keys, manage reservations, and assist with information about hotel services, amenities, and the city
- respond to guest concerns with professionalism, creative problem-solving, and sound judgment
- answer and direct incoming calls, enter wake-up/coffee call requests, and monitor shared inbox inquiries
- maintain accurate cash handling procedures, balance a cash drawer, and correctly close out folios
- support the Front Office team by assisting with training new staff, stocking supplies, and keeping the workspace clean and organized
- reconcile daily receipts for all hotel outlets, including restaurants, Lounge, Spa, Banquets, and Front Desk
- balance and batch credit cards, compile daily revenue reports, and distribute audit summaries to management
- maintain audit packs and ensure all accounting documentation is organized and complete
- run required night audit and departmental reports
- assist with overnight guest needs, safety concerns, and security, including working collaboratively with Night Security
- maintain cleanliness in the lobby and back-office areas throughout the night and ensure equipment is properly shut down
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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