Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid holidays
Paid Time Off
Sick Time
Employee Discounts
fitness center access
uniform
parking
Employee Meal
401(k) Plan
Job Description
The Portland Regency Hotel & Spa is a distinguished Historic Hotel of America situated in the vibrant heart of Portland's Old Port District. Known for its rich history combined with modern luxury, the hotel offers an inviting atmosphere for both leisure and business travelers. As a prominent establishment in Portland, the Regency Hotel & Spa prides itself on its exceptional customer service, elegant accommodations, and a wide array of amenities that cater to the needs of every guest. The hotel's location in the bustling Old Port provides guests with easy access to Portland's best dining, shopping, and cultural attractions, making... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency
- Detail oriented and organized
Job Qualifications
- Strong customer service and communication skills
- Excellent attention to detail, accuracy, and organization
- Ability to remain professional, calm, and resourceful with guests during both daytime and overnight hours
- Flexibility to work varied schedules, including overnights, weekends, holidays, and to provide coverage as needed
- Proficiency with computers and comfort learning new systems
Job Duties
- Provide exceptional service by welcoming guests, answering questions, and handling requests professionally and efficiently
- Check guests in and out, issue room keys, manage reservations, and assist with information about hotel services, amenities, and the city
- Respond to guest concerns with professionalism, creative problem-solving, and sound judgment
- Answer and direct incoming calls, enter wake-up/coffee call requests, and monitor shared inbox inquiries
- Maintain accurate cash handling procedures, balance a cash drawer, and correctly close out folios
- Support the Front Office team by assisting with training new staff, stocking supplies, and keeping the workspace clean and organized
- Reconcile daily receipts for all hotel outlets, including restaurants, lounge, spa, banquets, and front desk
- Balance and batch credit cards, compile daily revenue reports, and distribute audit summaries to management
- Maintain audit packs and ensure all accounting documentation is organized and complete
- Run required night audit and departmental reports
- Assist with overnight guest needs, safety concerns, and security, including working collaboratively with night security
- Maintain cleanliness in the lobby and back-office areas throughout the night and ensure equipment is properly shut down
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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