Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career Development
Employee wellness programs
Job Description
Omni Louisville is a distinguished hotel located in the heart of Louisville, Kentucky, reflecting the rich history, vibrant culture, and authentic character of the city. The hotel is a significant landmark in the Louisville skyline, boasting 612 rooms with iconic glassy ends that shine throughout the day and glow beautifully at night. Situated on one of the city’s most notable urban blocks, Omni Louisville offers a mixed-use environment where guests, residents, and locals can gather to enjoy the best the city has to offer. The property features a dynamic 20,000 square foot urban food hall and market connected to the... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience preferred
- Must have STAR certification
- Ability to work a flexible schedule including nights, weekends and holidays
- Strong communication skills in English
- Ability to stand for extended periods
- Basic mathematical skills
- Ability to use computer systems accurately
- Ability to handle guest inquiries professionally
- Ability to maintain confidentiality
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand on your feet for 8 hours
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
- Must have STAR certification
- Must be able to work a flexible schedule to include nights, weekends and holidays
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and standard operating procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments or personnel
- Maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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