Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
Our company is a well-established hotel committed to providing outstanding hospitality and memorable guest experiences. We pride ourselves on our dedication to excellence, exceptional service, and creating a welcoming atmosphere for all our visitors. As a key player in the hospitality industry, we understand the importance of every interaction with our guests, from the moment they walk in to the time they check out. Our hotel offers a dynamic work environment that fosters teamwork, professional growth, and a strong sense of community among staff members.
We are currently seeking a Front Desk Agent to join our team on a ful... Show More
We are currently seeking a Front Desk Agent to join our team on a ful... Show More
Job Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to work varying shifts including nights, weekends, and holidays
- Strong work ethic and self-initiative
- Ability to operate front office systems
- Prior experience in customer service preferred
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Proficiency with front office computer systems or ability to learn quickly
- Excellent cash handling and organizational skills
- Attention to detail and problem-solving abilities
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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