Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $27,985.65 - $42,237.47
Benefits
great salary
room discount
comprehensive training
flexible scheduling
Employee wellness programs
Career development opportunities
Inclusive and diverse workplace
Job Description
IHG Hotels & Resorts is a globally renowned hospitality company with a portfolio of world-class hotels and resorts spread across numerous countries. Known for its commitment to exceptional guest service and creating memorable experiences, IHG is dedicated to fostering a warm and welcoming environment for every guest who steps through their doors. With a network of over 370,000 employees worldwide, IHG represents a robust community of professionals who embrace diversity, collaboration, and a shared passion for hospitality excellence. The company's reputation for quality and service makes it a leading choice for travelers seeking both comfort and personalized attention in their... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in front desk or guest service
- Excellent communication skills
- Problem-solving skills
- Fluency in local language
- Basic literacy, math and computer proficiency
- Flexibility to work varying shifts including weekends, evenings, and public holidays
- Physical ability to lift and move objects up to 50 pounds
- Ability to maintain a professional demeanor
- Willingness to follow safety procedures
Job Qualifications
- High school diploma or qualification
- At least one year of experience in a front desk or guest service position
- Strong communication skills
- Problem-solving abilities
- Fluency in the local language
- Basic computer and math skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Physical ability to lift, push or pull up to 50 pounds
- Good interpersonal skills and a professional appearance
Job Duties
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
- Be a trusted contact for all guests
- help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time by following safety procedures, reporting incidents and wearing protective gear
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when colleagues need help
Job Location
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