Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health and income protection benefits
Professional development programs
volunteer opportunities
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its world-class resorts, hotels, and casinos, the company offers an unmatched experience combining luxury, entertainment, and excellent guest services. Among its prestigious properties, Mandalay Bay stands out as a premier resort destination that attracts guests from around the world. MGM Resorts prides itself on delivering an immersive guest experience by combining spectacular shows, exceptional dining, and elegant accommodations. The company fosters a dynamic and inclusive workplace culture that cherishes diversity, innovation, and collaboration among its employees, making it one of the most... Show More
Job Requirements
- High school diploma or GED
- Must be 18 years of age or older
- Face-to-face guest service or call center experience with cash handling is preferred
Job Qualifications
- Face-to-face guest service or call center experience with cash handling is preferred
- High school diploma or GED
- Must be 18 years of age or older
Job Duties
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available and processes and promoting MGM Rewards enrollment and benefits to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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