Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.84 - $31.20
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional Development
Job Description
This position is with a reputable hotel known for its commitment to delivering exceptional guest service and maintaining high standards of hospitality. Operating around the clock, 24 hours a day, 7 days a week, this hotel provides guests with a welcoming and professional environment. As a front office team member, you will play a crucial role in ensuring guests receive a seamless and pleasant experience from check-in to check-out. The hotel values professionalism, attentiveness, and a customer-first approach, reflected in the way it caters to guest needs and preferences, maintaining a smooth operational flow in all its departments including housekeeping... Show More
Job Requirements
- High school diploma preferred
- Prior hospitality experience preferred but not required
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy to defuse anger and resolve conflicts
- Ability to diplomatically handle difficult situations and people with consistent professionalism
- Ability to talk to diverse kinds of people to provide information and services
- Ability to understand and follow directions and perform job functions under limited supervision
- Ability to read, write, speak, comprehend and communicate effectively in English
- Excellent telephone etiquette skills
- Ability to access and accurately input information using a moderately complex computer system
- Ability to use a calculator and prepare moderately complex mathematical calculations without error
- Ability to work a flexible schedule including weekends, holidays, and overnights
- Must possess the ability to stand and move throughout front office and continuously perform essential job functions
- Must be able to stand during entire shift
- Must possess the ability to lift, push, and pull up to twenty-five (25) pounds maximum
- Must be capable of frequent talking, hearing, seeing and smiling
- Must possess hearing and visual ability to observe and detect signs of emergency situations
Job Qualifications
- High school diploma preferred
- Prior hospitality experience preferred but not required
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy to defuse anger and resolve conflicts
- Ability to diplomatically handle difficult situations and people with consistent professionalism
- Ability to talk to diverse kinds of people to provide information and services
- Ability to understand and follow directions and perform job functions under limited supervision
- Ability to read, write, speak, comprehend and communicate effectively in English
- Excellent telephone etiquette skills
- Ability to access and accurately input information using a moderately complex computer system
- Ability to use a calculator and prepare moderately complex mathematical calculations without error
- Ability to work a flexible schedule including weekends, holidays, and overnights
Job Duties
- Greets guests in a professional, friendly, and welcoming manner
- Processes guest check-ins and check-outs in a timely and efficient manner
- Verifies guest information or completes registration process by inputting/retrieving information
- Assigns rooms based on preferences and availability
- Processes cash and/or credit card payments and provides receipts for transactions
- Provides information about hotel services, amenities, and local attractions
- Handles guest inquiries, requests, and complaints in a courteous and professional manner
- Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities
- Responds to internal/external phone calls promptly, ensuring effective communication with guests
- Retrieves mail, small packages for customers as requested
- Adheres to all company policies and procedures
- Works closely with housekeeping and maintenance to ensure rooms are ready for guests
- Retrieves and inputs into the POS system all room service orders
- Communicates guest feedback to management for continuous improvement
- Assists with coordinating transportation, concierge services, and other guest-related requests
- Maintains an organized front desk area, ensuring all necessary supplies are stocked
- Maintains records of guest complaints, concerns, and resolutions for follow-up
- Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies
- Updates the reservation system with guest information, room availability, and changes
- Completes any tasks assigned by the Manager On Duty
- Remains calm and alert during emergency situations and heavy hotel activity
- Follows safety and security procedures/rules
- Knows hotel fire prevention and emergency procedures
- Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
No experience required
Job Location
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