Front Desk Agent - La Posada

Santa Fe, NM, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Paid holidays

Job Description

Our esteemed hotel is a prominent establishment in the hospitality industry, renowned for delivering exceptional guest experiences and maintaining high standards of service. As a key player in providing world-class accommodations, our hotel strives to ensure every guest feels welcomed, valued, and comfortable throughout their stay. Located in a vibrant area with easy access to local attractions and business districts, our hotel boasts modern amenities, elegant rooms, and a dedicated staff committed to excellence. We pride ourselves on cultivating a warm and inviting atmosphere where both guests and employees thrive.

We are currently seeking a Front Desk Agen... Show More

Job Requirements

High school diploma or equivalent
May be required to work varying schedules including nights, weekends, and holidays
High work ethic and self-initiative
Ability to work as part of a team
Excellent communication skills
Basic computer proficiency
Prior experience in hospitality or customer service is a plus

Job Qualifications

High school diploma or equivalent
Previous experience in front desk or customer service preferred
Strong communication and interpersonal skills
Proficiency in using front office computer systems
Ability to handle cash and process payments accurately
Knowledge of hotel reservation and check-in/out procedures
Ability to work varied shifts including nights, weekends, and holidays
Strong problem-solving skills and attention to detail

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations, should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Location

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