Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
employee discount
Job Description
Our AVID | HOLIDAY INN & SUITES is part of a renowned hospitality brand known for delivering outstanding guest experiences through quality service and comfortable accommodations. Located in a convenient area, the hotel caters to travelers seeking both business and leisure stays. As a well-established entity in the hotel industry, AVID | HOLIDAY INN & SUITES prides itself on its commitment to friendly and professional customer service, ensuring that every guest feels welcome and valued from the moment they arrive until their departure. This property offers modern amenities, clean and spacious rooms, and a vibrant atmosphere that appeals to a... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to communicate effectively in English
- availability to work flexible shifts, including day and night
- ability to stand or walk for extended periods
- ability to lift and move objects weighing up to 10 pounds
Job Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- strong attention to detail, good follow through, and communication skills
- previous hotel or customer service experience preferred
- previous customer service experience preferred
- Opera experience preferred
Job Duties
- Exceptional guest service delivery with problem resolution ability
- excellent communication and phone skills
- process all guest check-ins, check-outs, room assignments, and room changes or guest requests
- answer, record, and process all guest calls, requests, questions, or concerns, follow up to ensure each has been met to guests' satisfaction
- account balancing and cash handling
- ability to understand and uphold hotel and brand standards and expectations
- general office upkeep and ensuring public areas are cleaned and replenished as needed
- knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- knowledge of Microsoft office and computer skills
- capacity to stand or walk for an extended period of time
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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