Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
employee discount
Job Description
AVID | Holiday Inn & Suites is a distinguished hotel brand known for providing comfortable accommodations and exceptional guest services. The hotel chain operates under the Holiday Inn brand, catering to business and leisure travelers seeking quality service and convenience during their stays. AVID focuses on delivering a fresh and energized hospitality experience, making it a preferred choice for many travelers. The Holiday Inn & Suites brand is part of the InterContinental Hotels Group (IHG), a globally recognized hotel company renowned for its commitment to customer satisfaction and operational excellence. Situated in various locations, each AVID | Holiday Inn &... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work day or night 8 hour shifts
- Flexible schedule with 0 to 3 shifts per week depending on business volume and hotel needs
- Experience with Opera PMS is a plus
- Excellent verbal and written communication skills
- Ability to stand or walk for extended periods
- Capability to lift, move, push, pull objects up to 10 pounds
- Ability to multitask and work effectively in a team environment
- Adherence to company policies and procedures
Job Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred
Job Duties
- Exceptional guest service delivery with problem resolution ability
- Opera PMS experience is a plus
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change or guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns
- follow up to ensure each has been met to guests' satisfaction
- Account balancing and cash handling
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Knowledge of Microsoft office and computer skills
- Capacity to stand or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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