Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
healthcare
Tuition Reimbursement
Free lunch
Free parking
Theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a world-renowned leisure destination located in Hawaii that combines the enchanting storytelling and exceptional guest experiences synonymous with the Disney brand. This luxurious resort offers a unique blend of Hawaiian culture and Disney magic, providing guests with an immersive and memorable vacation experience. Known for its stunning oceanfront views, intricate cultural design, and a wide array of amenities, Aulani is a favorite among families, couples, and travelers seeking both relaxation and entertainment. The resort features spacious hotel rooms and inviting villas, along with pools, beaches, dining options, and entertainment tailored to delight guests... Show More
Job Requirements
- Knowledge of Hawaiian language preferred
- Previous work experience in a hotel/front desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous leadership experience
- Previous experience working in a Hawaiian tourism or hospitality role
- Full availability for any shift, seven days per week, including nights, weekends, and holidays preferred
Job Qualifications
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- At least 18 years of age
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the hotel/resort to help create a magical experience
- Utilize strong computer skills and knowledge
- Handle large amounts of money with high integrity
- Maintain guest privacy while reflecting a professional image
- Stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Provide assistance both indoors at the front desk and outdoors at the porte cochere area
- Handle a high volume of transactions including cash, credit cards, foreign currency, and vouchers
- Confidently utilize service recovery methods
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Job Qualifications
Experience
No experience required
Job Location
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