Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Healthcare coverage
Tuition paid
Free lunch
Free parking
Theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a premier destination located in Hawaii, blending the magic of Disney with the beauty and cultural richness of the islands. This luxurious resort offers guests an immersive experience that combines Hawaiian traditions with Disney storytelling, making it a unique place for visitors seeking both relaxation and enchantment. As part of the Disney brand, Aulani is known for exceptional guest service, high standards of hospitality, and a warm, welcoming atmosphere that extends to both its guests and employees.\n\nThe role of Front Desk Agent at Aulani is vital in shaping the guest experience. This position... Show More
Job Requirements
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift seven days per week including nights weekends and holidays preferred
Job Qualifications
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
- Strong computer skills and knowledge is required
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night
- Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
- Will be empowered to, and must have ability to confidently utilize service recovery methods
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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