Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $35.84
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Tuition Assistance
Free lunch
Free parking
Theme park admission
Paid Time Off
Job Description
Aulani, A Disney Resort and Spa, located in the picturesque Kapolei, Hawaii, is a renowned hospitality establishment that blends the magic of Disney with the unique cultural and natural beauty of Hawaii. This upscale resort and spa offers guests an immersive experience full of luxury accommodations, world-class amenities, and exceptional customer service rooted in Hawaiian traditions. Aulani is committed to creating memorable stays for its guests by providing a vibrant atmosphere, unique entertainment options, and top-notch facilities. As part of the global Disney family, Aulani benefits from a strong brand reputation recognized worldwide for excellence in hospitality and guest experience.Show More
Job Requirements
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- At least 18 years of age
- Full availability for any shift, seven days per week, including nights, weekends, and holidays preferred
Job Qualifications
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- At least 18 years of age
- Full availability for any shift, including nights, weekends, and holidays preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/Front Desk environment preferred
- Previous experience in a high volume, fast paced office type environment preferred
- Previous leadership experience preferred
- Previous experience working in a Hawaiian tourism or hospitality role preferred
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
- Demonstrate strong computer skills and knowledge
- Handle large amounts of money with high levels of integrity
- Reflect a professional image while maintaining guest privacy
- Stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night
- Handle a high volume of transactions, including cash, credit cards, foreign currency, vouchers
- Utilize service recovery methods confidently
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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