Front Desk Agent (Japanese Speaking) -Full Time, $34.04/Hour
Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
healthcare
Tuition
Free lunch
Free parking
Theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a unique and enchanting resort located in Hawaii that combines the world-renowned Disney magic with the majestic beauty and culture of the islands. This luxury resort offers guests a one-of-a-kind vacation experience that embraces Hawaiian traditions while providing top-tier hospitality and entertainment. Known for its picturesque landscapes, exceptional guest services, and family-friendly atmosphere, Aulani invites guests to immerse themselves in a vibrant and welcoming environment where every detail is designed to create lifelong memories. As part of The Walt Disney Company, Aulani upholds the high standards of Disney's customer service and commitment to... Show More
Job Requirements
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift, seven days per week, including nights, weekends, and holidays preferred
Job Qualifications
- Proficient in English and Japanese language
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- You must be at least 18 years of age
- Full availability for any shift, seven days per week including nights, weekends, and holidays preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a hotel or front desk environment preferred
- Previous experience in a high volume, fast paced office environment preferred
- Previous leadership experience preferred
- Previous experience working in a Hawaiian tourism or hospitality role preferred
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests and cast with questions, directions, event schedules, and other information regarding the hotel and resort to help create a magical experience
- Use strong computer skills and knowledge
- Handle large amounts of money with high integrity
- Reflect a professional image while maintaining guest privacy
- Stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Be stationed both indoors at the front desk and outdoors at the Porte Cochere area to provide assistance throughout the day and night
- Handle a high volume of transactions including various forms of payment and confidently utilize service recovery methods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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