Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
We are a reputable hotel committed to providing exceptional hospitality services and memorable guest experiences. As a key player in the hotel industry, our establishment offers comfortable accommodations, top-notch amenities, and a warm environment that makes every guest feel valued and at home. Our core mission centers around delivering personalized service and exceeding the expectations of every individual who walks through our doors. The hotel prides itself on maintaining high standards of professionalism and operational excellence, ensuring guests enjoy a seamless and pleasant stay.
We are currently seeking a friendly and professional Front Desk Agent to join our dedicat... Show More
We are currently seeking a friendly and professional Front Desk Agent to join our dedicat... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Basic computer literacy
- Excellent communication skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Strong attention to detail
- Ability to handle cash transactions accurately
Job Qualifications
- High school diploma or equivalent
- Prior experience in a hotel front desk or customer service role preferred
- Ability to communicate clearly and professionally
- Strong interpersonal skills
- Basic computer skills
- Knowledge of reservation and front office systems is an advantage
- Ability to handle cash and perform financial transactions accurately
- Willingness to work flexible hours including nights, weekends, and holidays
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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