Front Desk Agent - InterContinental Hotel Kansas City
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our establishment is a renowned hotel and resort brand that prides itself on delivering exceptional hospitality experiences to its guests. With a strong reputation built on quality service and guest satisfaction, our company operates a portfolio of properties that cater to a wide variety of travelers. We are committed to fostering a supportive and dynamic work environment where employees are valued for their contributions and encouraged to grow their careers in the hospitality industry. We are currently seeking dedicated individuals to join our team as Front Desk Agents. These roles provide a vital link between our guests and the services... Show More
Job Requirements
- High school education or equivalent experience
- strong guest service orientation
- basic accounting skills
- familiarity with hospitality industry practices preferred
- ability to remain calm and professional under pressure
- proficiency in operating computer, calculator, phone, and office equipment
- excellent written and verbal communication skills
- good organizational and efficient time management skills
Job Qualifications
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- basic accounting skills
- proficiency in computer and office equipment
- excellent verbal and written communication skills
- good organizational and time management skills
- ability to remain calm under pressure
Job Duties
- Greeting and check-in guests
- handling check-out and payment processing
- answering phone calls and responding to emails
- managing reservations, cancellations, and modifications
- assisting guests with requests and resolving complaints
- performing administrative tasks such as managing mail and maintaining visitor logs
- monitoring access to premises and collaborating with security
- handling cash transactions accurately
- managing multiple tasks simultaneously
- working with other departments for smooth operations
- following procedures for emergency situations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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