Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Chico Hotel LP, located in Chico, California, is a distinguished hospitality establishment renowned for delivering exceptional guest experiences in a comfortable and welcoming environment. As a reputable hotel within the region, Chico Hotel LP prides itself on offering premium accommodations and outstanding customer service aimed at exceeding guest expectations. The hotel caters to both business and leisure travelers, blending convenience with a home-away-from-home atmosphere that guests appreciate. It features a range of amenities and services designed to ensure a seamless, memorable stay for all visitors. The team at Chico Hotel LP is dedicated to maintaining the highest standards of hospitality... Show More
Job Requirements
- High school diploma or higher level education
- Three years hotel front office experience with a minimum of one year at the supervisory level
- Ability to work flexible shifts full-time or part-time
- Strong organizational and multitasking skills
- Excellent customer service and communication abilities
- Sales-oriented mindset
- Knowledge of credit and cash handling procedures
Job Qualifications
- High school diploma or higher level education
- Three years hotel front office experience with a minimum of one year at the supervisory level
- Strong communication and interpersonal skills
- Knowledge of front office software and reservation systems
- Attention to detail and ability to multitask
- Sales-minded approach and customer service orientation
- Ability to handle cash and credit transactions accurately
Job Duties
- Registers guests and assigns rooms
- Accommodates special requests whenever possible
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Files room key cards
- Knows how to use front office equipment
- Processes guest check-outs
- Follows procedures for issuing and closing safe deposit boxes used by guests
- Uses proper telephone etiquette
- Uses proper mail, package, and message handling procedures
- Reads and initials the pass-on log and bulletin board daily
- Is aware of daily activities and meetings taking place in the hotel
- Attends department meetings
- Coordinates guest room maintenance work with the engineering and maintenance division
- Reports any unusual occurrences or requests to the manager or assistant manager
- Knows all safety and emergency procedures
- Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts
- Follows all Lotus Management Inc policies and procedures and Brand Standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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