Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Training and Development
Retirement Plan
Job Description
Our establishment is a reputable hotel known for providing exceptional hospitality services and creating memorable experiences for every guest. As a cornerstone of the hospitality industry, this hotel prides itself on maintaining high standards of customer service and operational excellence. With a welcoming atmosphere and a commitment to quality, the hotel offers a range of amenities and services designed to meet the needs of diverse travelers, from business professionals to vacationing families. Our team is dedicated to ensuring that each guest’s stay is comfortable, enjoyable, and hassle-free, fostering a culture of warmth and professionalism that distinguishes us from competitors.Show More
Job Requirements
- High school diploma or equivalent
- May be required to work varying schedules to include nights, weekends, and holidays
- High work ethic and self-initiative
- Enjoy working as part of a team that provides great experiences for guests
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role preferred
- Strong communication and interpersonal skills
- Proficiency with front office computer systems or manual systems
- Basic math skills for cash handling
- Ability to work effectively in a team environment
- Attention to detail and strong organizational skills
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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