Front Desk Agent (Hampton Inn and Suites Crabtree- Raleigh, NC)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Employee assistance program
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its vast portfolio that includes luxurious full-service hotels, resorts, mid-priced hotels, and extended-stay suites. With nearly a century of experience, Hilton has consistently offered business and leisure travelers premium accommodations combined with outstanding service, exceptional amenities, and great value. The company’s mission to provide guests with remarkable hospitality experiences is deeply ingrained in its diverse brand portfolio, which includes the well-known Hampton Inn & Suites. Hilton's vision is to fill the earth with the light and warmth of hospitality, which unites its team members worldwide to craft memorable... Show More
Job Requirements
- High school diploma or general education degree (GED) desired but not essential
- Previous related experience in hospitality or front desk service preferred
- Comfortable working in a computerized environment
- Ability to communicate effectively in English
- Ability to read, write and perform basic mathematical computations
- Ability to stay calm and organized under pressure
- Excellent verbal and telephone communication skills
- Ability to stand and be on feet for extended periods
- Ability to lift approximately 20 pounds overhead
- Flexibility to work varied schedules including weekends and holidays
Job Qualifications
- High school diploma or general education degree (GED) is desired but not essential
- Previous related experience in hospitality or front desk service is strongly preferred
- Comfort in a computerized environment is essential
- Excellent communication and interpersonal skills
- Ability to handle multiple demands calmly and efficiently
- Strong customer service orientation
- Ability to follow directions accurately
- Proficiency in using hotel management software
- Demonstrated teamwork abilities
- Basic math skills including adding, multiplying, and calculating taxes and percentages
Job Duties
- Complete and stay current on all Hampton and Hilton Worldwide mandated training and certifications
- Accurately make reservations for guests staying with hotel
- Always protect the security and privacy of guests and clients
- Check guests into the hotel following the proper steps of check-in, ensuring that accurate guest information is recorded
- Verify a valid form of payment at check-in
- Check guests out of the hotel, following proper steps and providing a fond farewell
- Communicate with bell/driver staff to ensure timely pick up and drop off of guests
- Accurately record information for wakeup calls to guest rooms
- Assist guests with billing inquiries
- Assist and direct guests to meeting rooms and stay informed on meetings and functions
- Be knowledgeable of surrounding area attractions, restaurants, and shopping options
- Assist guests with questions regarding hotel amenities and hours
- Assist management with day-to-day arrivals and HHonors assignments
- Exceed guest expectations as measured by direct feedback and online reviews
- Contribute to a team culture fostering continuous improvement and superior guest service
- Ensure brand standards of operation, safety and service are maintained
- Execute financial control procedures for cash, vouchers and receivables
- Assist with group information entry and banquet billing as requested
- Coordinate effectively with Housekeeping and Engineering to fulfill guest requests and maintain hotel conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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