Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Our establishment is a reputable hotel known for delivering exceptional guest experiences, combining comfort, excellent service, and a welcoming atmosphere. This hotel prides itself on a seamless guest journey from check-in to check-out, ensuring every visitor feels valued and well cared for during their stay. The hotel's commitment to quality hospitality and professional service standards makes it a preferred destination for travelers seeking both leisure and business accommodation. The property is staffed by a dedicated team of professionals who understand the importance of creating memorable visits while maintaining operational efficiency and attention to detail.
Job Requirements
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Enjoy working as and being part of a team that provides great experiences for our guests.
Job Qualifications
- Experience in front desk or customer service roles in the hospitality industry
- Proficiency with front office computer systems or manual systems
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of hotel reservation procedures and systems
- Ability to work flexible schedules
- Ability to maintain professionalism and composure under pressure.
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Know and follow cancellation procedures and relocation procedures when necessary.
Job Location
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