Front Desk Agent/ Guest Services Rep
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary life insurance
accident insurance
critical illness insurance
401k Retirement Plan
Paid Time Off
Employee Referral Program
hotel discounts
performance bonuses
Career growth opportunities
supportive work environment
Job Description
Hampton Inn Columbia Northeast - Fort Jackson Area located at 1551 Barbara Drive, Columbia, SC, is part of the renowned Maya Hotels family, a leading hospitality group dedicated to delivering exceptional guest experiences across multiple well-respected hotel brands. Maya Hotels manages a diverse portfolio, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, setting the standard for quality and service in the hospitality industry. Maya Hotels is committed to fostering a welcoming and supportive work environment where employees can thrive professionally and personally, supported by a culture that values excellence and guest satisfaction.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication skills
- Ability to resolve conflicts and think quickly
- Attention to detail and ability to multitask
- Proficiency with computer and reservation software
- Experience handling cash and transactions
- Ability to work multiple shifts including evenings, weekends, and holidays
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Ability to use hands for typing, writing, bending, reaching, and handling equipment or luggage
Job Qualifications
- High school diploma or equivalent
- Additional education in hospitality is a plus
- Previous experience in customer service, hospitality, or hotel front desk operations preferred
- Strong interpersonal and verbal communication skills
- Ability to think quickly and resolve guest issues efficiently
- Ability to work accurately and efficiently in a fast-paced environment
- Proficiency in computer systems, hotel reservation software, and basic accounting principles
- Familiarity with handling payments, processing transactions, and balancing a cash drawer
Job Duties
- Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction
- Manage hotel reservations, ensuring accuracy in the booking process
- Process online and phone reservations, verify guest details, and assign rooms based on preferences
- Stay informed on room availability, rates, and special promotions to provide accurate information to guests
- Work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- Keep the front desk area clean, organized, and stocked with necessary supplies
- Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- Answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- Monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- Respond to emergency situations such as medical incidents or fire alarms by following established procedures
- Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- Communicate effectively with team members to share information and resolve issues
- Participate in training programs and meetings to enhance job knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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