Front Desk Agent / Guest Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Flexible Schedule
Training and Development
Job Description
The hiring establishment is a professional hospitality business located in Agoura Hills, California. As a distinguished venue in the hospitality sector, it prides itself on delivering exceptional guest services through a dedicated and efficient team. This full-time position is based on-site and offers an hourly wage ranging from $19.00 to $20.00, reflecting the organization's commitment to valuing the expertise and contributions of its employees. The establishment operates in a dynamic setting where customer satisfaction and seamless service delivery are paramount, catering to a diverse clientele with varied needs and expectations.
This role focuses primarily on front desk operations, which... Show More
This role focuses primarily on front desk operations, which... Show More
Job Requirements
- hs diploma or equivalent
- minimum 3 months hospitality general office accounts receivable or customer service experience
- ability to speak and hear in english
- close and distance vision
- frequent sitting with some walking and standing
- frequently lifts or carries up to 25 lbs
- continual use of manual dexterity and gross motor skills
- able to work overtime and irregular hours
Job Qualifications
- hs diploma or equivalent
- minimum 3 months hospitality general office accounts receivable or customer service experience
- strong communication skills
- excellent interpersonal skills
- attention to detail and accuracy
- ability to multitask in a fast-paced environment
- basic computer and telephone operation skills
Job Duties
- greet register and assign rooms to guests
- issue room key and escort instructions without announcing room numbers
- answer inquiries about hotel services registration shopping dining entertainment and travel directions
- keep records of room availability and guests accounts
- make confirm and cancel reservations for guests
- compute bill collect payment and make change
- post charges for room food liquor or telephone
- date-stamp sort and rack incoming mail and messages
- transmit and receive messages using telephone fax and switchboard
- enforce hotel company credit policies
- account for all cash and make deposits according to policies
- take initiative to greet guests warmly
- if in lead capacity take responsibility for assigned employees assign work and ensure proper performance
- make restaurant transportation or entertainment reservations
- deposit guests valuables in hotel safe or safe-deposit box
- order complimentary flowers or champagne for special guests
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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