Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
This job opportunity is offered by a reputable hotel or resort establishment, which is well-established in the hospitality industry. Hotels and resorts typically focus on providing exemplary lodging, dining, and recreational services that cater to both leisure and business travelers. The company prides itself on delivering excellent guest experiences through high-quality service and a comfortable environment. Being part of the hospitality sector, the establishment is committed to creating a warm and welcoming atmosphere for all its guests and clients, ensuring satisfaction and loyalty through consistent service excellence.
The Front Desk Agent role is a vital position within the hotel's ... Show More
The Front Desk Agent role is a vital position within the hotel's ... Show More
Job Requirements
- High school education or equivalent experience
- basic accounting skills
- ability to operate computer, calculator, and phone systems
- excellent communication skills
- ability to manage multiple tasks simultaneously
- ability to remain calm and professional under pressure
- physical ability to perform standing, walking, bending, lifting up to 50 lbs
- familiarity with hospitality industry practices
- previous experience in customer service or hospitality preferred
Job Qualifications
- High school education or equivalent experience
- strong guest service orientation
- basic accounting skills
- familiarity with hospitality industry practices preferred
- excellent communication skills both written and verbal
- good organizational skills
- efficient time management skills
- proficiency in operating computers and office equipment
- ability to remain calm and professional under pressure
Job Duties
- Greeting and check-in guests in a friendly and professional manner
- assisting with the check-in process and verifying reservations
- providing information about the facility's services, amenities, and policies
- handling check-out procedures and processing payments
- issuing invoices or receipts accurately
- answering incoming phone calls and directing them appropriately
- responding to emails and inquiries promptly
- managing room or service reservations, cancellations, and modifications
- maintaining an up-to-date reservation system
- assisting guests with requests such as room changes, additional amenities, directions, and local recommendations
- addressing and resolving guest complaints or concerns in a timely and courteous manner
- performing various administrative duties including managing mail and packages, maintaining visitor logs, and organizing files
- ensuring the front desk area is organized and presentable
- monitoring access to the premises and issuing visitor badges or passes
- following security protocols and collaborating with security personnel
- handling cash transactions accurately and securely
- maintaining an organized cash drawer and reconciling transactions
- managing multiple tasks simultaneously including guest services and administrative duties
- working closely with housekeeping, maintenance, and management to ensure smooth operations
- following procedures for emergency situations and providing assistance as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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