Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Medical
Dental
Vision
401(k)
Same Day Pay
Flexible spending account
vacation
Personal Days
Holiday pay
exclusive discounts
professional growth
Employee assistance program
Jury duty leave
Bereavement leave
Job Description
The Docent's Collection in Portland, Maine, stands as an exceptional hospitality establishment nestled in the city's historic Old Port district. Specializing in offering guests a unique lodging experience, The Docent's Collection combines the charm of historic surroundings with the convenience of modern amenities. This boutique hotel features private lofts equipped with fully modern kitchens, allowing guests to immerse themselves in Portland's vibrant culinary scene by enjoying home-cooked local cuisine during their stay. Proudly rated number 3 on TripAdvisor, The Docent's Collection is a testament to luxury, comfort, and personalized service. The team here is dedicated to creating memorable stays for... Show More
Job Requirements
- Previous experience in customer-facing roles
- Strong interpersonal skills
- Familiarity with reservation or property management systems
- Strong verbal and written communication skills
- Experience handling guest complaints or conflicts
- Ability to multitask effectively
- Knowledge of front desk operations
- High school diploma or equivalent
- Willingness to work evenings, weekends, and holidays
- Flexibility to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer-facing roles such as hospitality, retail, or food service
- Familiarity with computers and property management systems
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve conflicts
- Experience managing multiple tasks simultaneously
- Knowledge of front desk operations and check-in/check-out procedures is a plus
- Ability to work irregular hours including evenings, weekends, and holidays
Job Duties
- Guest check-in and check-out
- Reservations management
- Customer service and responding to guest inquiries and complaints
- Payment processing including handling room charges and refunds
- Coordinating with housekeeping and maintenance departments
- Providing information about hotel services, amenities, and local attractions
- Resolving guest concerns effectively
- Maintaining records in the property management system
- Promoting hotel services and amenities
- Ensuring security protocols and verifying guest identification
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.