Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
Paid parental leave
Tuition reimbursement opportunities
leadership courses
Job Description
Axiom Hotel, located in the vibrant SoMa District of downtown San Francisco, is an independent boutique hotel that beautifully combines a rich historical ambiance with modern, digital-age conveniences. Housed within a classic century-old building that has been thoughtfully renovated, Axiom Hotel serves guests who appreciate seamless technology integrated with elevated hospitality. The hotel prides itself on creating memorable guest experiences in a welcoming, pet-friendly environment, making it a standout destination for travelers seeking comfort and contemporary service in the heart of the city.
The Axiom Hotel is currently looking for a friendly, detail-oriented, and hardworking Front Desk Agen... Show More
The Axiom Hotel is currently looking for a friendly, detail-oriented, and hardworking Front Desk Agen... Show More
Job Requirements
- High school diploma or equivalent
- a minimum of two years’ experience in a customer/guest service and/or public contact related job
- must be computer literate
- high comfort level with various aspects of technology
- excellent interpersonal skills
- possess a courteous, friendly and professional manner
- ability to solve practical problems and deal with a variety of situations
- ability to work well under pressure
- ability to handle multiple tasks at once
Job Qualifications
- High school diploma or equivalent
- a minimum of two years' experience in a customer/guest service and/or public contact related job
- must be computer literate, ideally with a knowledge of Google Workspace
- high comfort level with various aspects of technology to ensure seamless day-to-day activities
- excellent interpersonal skills and the ability to work well with co-workers and the public
- possess a courteous, friendly and professional manner
- ability to solve practical problems and deal with a variety of situations
- ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
- ability to work well under pressure and handle multiple tasks at once
Job Duties
- Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors
- follow all specified hotel procedures to properly conduct front of the house business including answering telephones in a prompt and professional manner and providing assistance to callers
- take reservations in person and over the phone
- read and respond to hotel email
- check guests in and out
- complete group pre-registrations and key packets
- post charges and process payments
- communicate with housekeeping and engineering
- handle mail and coordinate deliveries of messages and packages
- anticipate guests’ needs and act promptly to acknowledge all guests
- react positively to resolve guest complaints, problems and suggestions, when necessary, referring to hotel supervisory and/or management teams
- develop in depth understanding of the property management system (Opera)
- communicate service and amenities of the hotel to guests and provide concierge service as needed
- maintain a fluent knowledge of local restaurants, special events, city attractions, and activities
- be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction
- maintain awareness of current business levels
- complete shift checklists and special projects as assigned
- follow all specified procedures to correctly handle all cash, credit and gift certificate transactions
- meet with departing Front Desk Agent to review business status, log-book and follow-up items
- keep the front desk as well as lobby areas clean and well organized
- be available to work irregular hours, including evenings, weekends and holidays
- be completely familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency
- follow all company policies and procedures
- immediately report all suspicious occurrences and hazardous conditions
- maintain the cleanliness and safety of work areas at all times
- follow all company safety standards, including proper equipment handling to avoid injury to yourself and others
- attend all mandatory meetings as directed
- perform other tasks, including cross-training, as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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