Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid holidays
Job Description
Harrah's is a world-renowned hospitality and entertainment company, recognized for delivering exceptional guest experiences in hotel and casino settings. As a part of Caesars Entertainment, Harrah's operates a number of properties across the United States, known for their commitment to superior service, modern accommodations, and engaging entertainment options. The company strives to create inviting and dynamic environments where guests feel welcome and valued throughout their stay. Through continuous investment in staff and infrastructure, Harrah's maintains its reputation as a leading brand in the hospitality industry, offering job opportunities that emphasize service excellence, teamwork, and career advancement.
The Front De... Show More
The Front De... Show More
Job Requirements
- High school diploma or equivalent
- Prior hospitality or front desk experience preferred
- Excellent communication skills
- Ability to handle multiple tasks efficiently
- Basic accounting knowledge
- Proficiency in reservation systems
- Physical ability to stand for long periods
- Adherence to grooming standards
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or front desk operations preferred
- Strong customer service and communication skills
- Ability to multitask and remain calm under pressure
- Basic accounting and cash handling proficiency
- Familiarity with reservation and hotel management software
- Attention to detail and problem-solving skills
- Ability to stand for extended periods
- Professional grooming and appearance
Job Duties
- Responsible for guest satisfaction and complete flow of communication at and around the front desk
- Registers and processes guest promptly upon arrival and departure
- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate
- Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken
- Oversee a secure and safe environment for employees and guests
- Maintain grooming standards according to property guidelines
- Perform all duties requested or required by management
- Greet and welcome hotel and casino guests in an energetic and enthusiastic manner
- Assign appropriate guest room accommodations during hotel check-in
- Verify that departing guests have experienced superior hospitality
- Invoke service recovery when appropriate
- Cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling
- Accurately inform guests of shows, facilities, services, and room amenities available at Harrah’s
- Assist guests by attempting to honor special requests for specific accommodations and present options when requests cannot be met
- Make reservations and handle cancellations
- Handle multiple tasks with a sense of urgency
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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