Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Benefits
401(k) retirement plan
Paid Time Off
Education Assistance
Exclusive team member discounts
Job Description
Caesars Entertainment, Inc. is a leading global entertainment company known for its integrated resorts, casinos, and hospitality services. Renowned for providing extraordinary experiences, Caesars combines luxury accommodations, exceptional customer service, and a wide array of amenities to create spectacular worlds that immerse, inspire, and connect guests. With a strong commitment to inclusivity and community, Caesars fosters a vibrant work environment guided by its mission 'Create the Extraordinary' and core values such as Together, We Win, All In On Service, and Blaze the Trail.
The role of a Hotel Front Desk Agent at Caesars Entertainment plays a crucial part in deliver... Show More
The role of a Hotel Front Desk Agent at Caesars Entertainment plays a crucial part in deliver... Show More
Job Requirements
- High school diploma required
- excellent communication skills with the ability to read, write and communicate verbally in English
- demonstrated proficiency in customer service skills is required
- superior customer service skills required
- experience in data entry and in dealing with the public is required
- prior experience within the hospitality or related industry is required
- computer usage skills required
- proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred
- a working knowledge of the Joliet and Greater Chicagoland area would be beneficial
- strong interpersonal skills are necessary
- must be able to work a flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma
- excellent communication skills with the ability to read, write and communicate verbally in English
- demonstrated proficiency in customer service skills
- superior customer service skills
- experience in data entry and in dealing with the public
- prior experience within the hospitality or related industry
- computer usage skills
- proficiency in Microsoft Office, Outlook and LMS system knowledge preferred
- a working knowledge of the Joliet and Greater Chicagoland area beneficial
- strong interpersonal skills
- ability to work a flexible schedule including nights, weekends, and holidays
Job Duties
- Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount
- responsible for the accurate check-in and check-out of each guest
- ensures that all guest contact is courteous, informative and thorough
- ensures that Housekeeping cleans all rooms prior to issuing keys
- responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
- receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization
- maintains an operating bank, renders bills and issues change
- provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property
- ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
- is responsible for the control of safe deposit transactions
- works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
- empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner
- maintains knowledge of Hotel, Community and Special Events to provide guests with superior service
- demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times
- acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
- adheres to all regulatory, company and department policies and procedures
- completes all other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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