Front Desk Agent-Full Time (English & Japanese Speaking), $34.04/Hour
Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Tuition Reimbursement
Free lunch
Free parking
Theme park admission
Paid Time Off
Job Description
Aulani, A Disney Resort and Spa, is a renowned luxury resort located in Hawaii that provides a unique blend of Disney magic and Hawaiian culture. Known for its beautiful beachfront setting and exceptional guest services, Aulani offers guests an immersive vacation experience filled with fun, relaxation, and cultural enrichment. As part of the Disney family, Aulani is committed to fostering a welcoming and inclusive environment for both guests and employees, ensuring a supportive workplace culture and opportunities for growth and development.
This opportunity is for the role of Front Desk Agent at Aulani. This position is pivotal in creat... Show More
This opportunity is for the role of Front Desk Agent at Aulani. This position is pivotal in creat... Show More
Job Requirements
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi-task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift seven days per week including nights, weekends, and holidays preferred
Job Qualifications
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi-task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift seven days per week including nights, weekends, and holidays preferred
- Proficient in English and Japanese
- Knowledge of Hawaiian language preferred
- Previous experience in hotel or front desk environment
- Experience in a high volume, fast paced office environment
- Previous leadership experience
- Experience in Hawaiian tourism or hospitality role
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests and cast with questions, directions, event schedules, and other information regarding the hotel and resort to help create a magical experience for guests and cast
- Utilize strong computer skills to manage reservations and transactions
- Handle large amounts of money while maintaining high integrity
- Maintain a professional image while protecting guest privacy
- Stay calm in stressful situations and have knowledge of emergency procedures
- Provide assistance both indoors at the front desk and outdoors at the Porte Cochere area throughout the day and night
- Handle a high volume of transactions including cash, credit cards, foreign currency, and vouchers
- Utilize service recovery methods to resolve guest issues confidently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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