Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
healthcare
Tuition Reimbursement
Free lunch
Free parking
Theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a world-renowned hospitality destination located in Hawaii that combines the enchantment of Disney with the serene beauty of the islands. This resort offers guests a unique blend of immersive cultural experiences, luxurious accommodations, and exceptional service, making it an ideal place for travelers seeking an unforgettable vacation experience. As part of the Disney family, Aulani is committed to delivering magical moments not only to its guests but also to its cast members, fostering a positive and inclusive work environment. The resort features multiple amenities including spas, pools, dining options, and recreational activities that... Show More
Job Requirements
- Previous cash handling experience
- previous computer experience
- ability to perform in a fast-paced and sometimes stressful working environment
- ability to multi task
- ability to confidently utilize service recovery methods
- enthusiastic about interacting and helping guests
- receptive to special requests
- willing to follow instructions and take direction
- must be at least 18 years of age
- full availability for any shift, seven days per week including nights, weekends, and holidays
Job Qualifications
- Previous cash handling experience
- previous computer experience
- ability to perform in a fast-paced and sometimes stressful working environment
- ability to multi task
- ability to confidently utilize service recovery methods
- enthusiastic about interacting and helping guests
- receptive to special requests
- willing to follow instructions and take direction
- must be at least 18 years of age
- full availability for any shift including nights, weekends, and holidays is preferred
- proficient in English and Japanese language
- knowledge of Hawaiian language preferred
- previous work experience in a hotel/front desk environment
- previous experience in a high volume, fast paced office type environment
- previous leadership experience
- previous experience working in a Hawaiian tourism or hospitality role
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- assist guests/cast with questions, directions, event schedules, and other information regarding the hotel/resort
- strong computer skills and knowledge is required
- handle large amounts of money and possess a high-level of integrity
- reflect a professional image while maintaining guest privacy
- stay calm in highly stressful situations and be knowledgeable of emergency procedures
- station both indoor at the front desk and outdoors at the Porte Cochere area to provide assistance throughout the day and night
- handle a high volume of transactions including various forms of payment
- confidently utilize service recovery methods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Find restaurant and hotel jobs on OysterLink.
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