Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Tuition Reimbursement
Free lunch
Free parking
Theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a world-renowned luxury resort located in Hawaii that combines the magic of Disney with the beauty and culture of the islands. This resort offers a unique vacation experience for families and guests seeking relaxation, entertainment, and immersion into Hawaiian traditions. Guests at Aulani enjoy luxurious accommodations, exceptional dining, breathtaking views, and a wide array of recreational activities, making it a highly sought-after destination for travelers from around the globe. As part of the Disney family, Aulani upholds the same commitment to exceptional guest service and operational excellence that Disney parks and resorts worldwide... Show More
Job Requirements
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift, seven days per week, including nights, weekends, and holidays preferred
Job Qualifications
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Must be at least 18 years of age
- Full availability for any shift including nights, weekends, and holidays is preferred
- Proficient in English and Japanese language preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a hotel/front desk environment preferred
- Previous experience in a high volume, fast paced office environment preferred
- Previous leadership experience preferred
- Previous experience working in Hawaiian tourism or hospitality preferred
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests and cast with questions, directions, event schedules, and other hotel/resort information
- Demonstrate strong computer skills and handle high volumes of transactions including cash, credit cards, foreign currency, and vouchers
- Maintain professional image while protecting guest privacy and handling sensitive information
- Remain calm and knowledgeable in emergency situations and provide support both at the Front Desk and outdoors at the Porte Cochere
- Utilize service recovery methods effectively to resolve guest concerns
- Provide a welcoming and magical guest experience by answering queries and ensuring smooth guest flow at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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