Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $35.84
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Tuition Assistance
Free lunch
Free parking
Theme park admission
Paid Time Off
Retirement Plan
Job Description
Aulani, A Disney Resort and Spa, located in the beautiful Kapolei, Hawaii, offers a unique blend of Hawaiian tradition and the magic of Disney. This renowned resort specializes in providing a world-class experience to guests from around the globe who visit Hawaii seeking relaxation, entertainment, and cultural enrichment. As part of the Disney family, Aulani integrates exceptional guest service, memorable recreational activities, and immersive cultural programming that celebrates Hawaiian heritage and natural beauty. The resort includes luxurious accommodations such as hotel rooms and villas, diverse dining options, a stunning spa, and multiple family-friendly attractions designed to create lasting memories for... Show More
Job Requirements
- Must be at least 18 years of age
- Full availability for any shift, seven days per week, including nights, weekends, and holidays
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
Job Qualifications
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Proficient in English and Japanese language
- Knowledge of Hawaiian language preferred
- Previous work experience in a hotel/front desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous leadership experience
- Previous experience working in a Hawaiian tourism or hospitality role
Job Duties
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests and cast with questions, directions, event schedules, and other information regarding the hotel/resort to help create a magical experience
- Utilize strong computer skills to manage reservations and transactions
- Handle large amounts of money and various forms of payment including cash, credit cards, foreign currency, and vouchers
- Maintain a professional image while ensuring guest privacy
- Stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Provide guest assistance both at the front desk and outdoors at the Porte Cochere area throughout the day and night
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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