Front Desk Agent-Full time & Part time positions available
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
employee recognition programs
Job Description
Hotel Management of New Orleans is a reputable hospitality company dedicated to delivering unparalleled customer service and memorable experiences to its guests. Specializing in comfortable accommodations and exceptional guest services, this hotel is situated in the vibrant city of New Orleans, known for its rich culture, music, and culinary delights. The hotel’s commitment to excellence is reflected in its warm hospitality, attention to detail, and ability to cater to diverse traveler needs, making it a preferred destination for visitors from around the world.
The Front Desk Agent role is a vital part of the hotel’s operations, acting as ... Show More
The Front Desk Agent role is a vital part of the hotel’s operations, acting as ... Show More
Job Requirements
- minimum of 1 year of experience in a customer service or hospitality-related role preferred
- strong communication skills both verbal and written with a professional demeanor
- proficiency in basic math and handling cash transactions
- familiarity with property management systems or the ability to learn quickly
- ability to multi-task prioritize and remain calm under pressure in a fast-paced environment
- flexibility to work varied shifts including evenings weekends and holidays
Job Qualifications
- minimum of 1 year of experience in a customer service or hospitality-related role preferred
- strong communication skills both verbal and written with a professional demeanor
- proficiency in basic math and handling cash transactions
- familiarity with property management systems or the ability to learn quickly
- ability to multi-task prioritize and remain calm under pressure in a fast-paced environment
- flexibility to work varied shifts including evenings weekends and holidays
Job Duties
- serve as the primary point of contact for guests managing all aspects of guest service including check-in check-out guest requests and resolving complaints to ensure guest satisfaction
- provide guests with accurate information about hotel amenities parking directions and local attractions
- coordinate with bell and valet staff to ensure seamless guest support
- verify room readiness by coordinating with housekeeping to ensure timely and accurate room preparation
- process cash receipts credits and charges to guest accounts with accuracy
- handle mail packages messages and telephone calls in a professional manner
- document and report maintenance deficiencies and other operational issues to appropriate departments
- adhere to hotel life safety systems and emergency procedures
- securely manage room key inventory and guest information
- ensure compliance with cash handling procedures and maintain the security of the shared cash bank
- maintain the lobby and front desk area in an organized and professional manner
- demonstrate working knowledge of hotel room types layouts and amenities to effectively meet guest needs
- complete additional tasks as assigned by the Front Desk Manager or General Manager
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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