Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional development opportunities
Job Description
Hotel Management of New Orleans is a premier hospitality establishment dedicated to providing unparalleled customer service and memorable guest experiences in the vibrant city of New Orleans. As a leader in the hospitality industry, the hotel prides itself on blending Southern charm with modern amenities to create an inviting atmosphere for both business and leisure travelers. Known for excellence in guest satisfaction, the hotel offers a variety of accommodations, from luxurious rooms to well-appointed suites, ensuring that every guest finds comfort and convenience during their stay. With a focus on continuous improvement and exceptional service, the hotel employs a dedicated... Show More
Job Requirements
- Minimum of 1 year of experience in a customer service or hospitality-related role preferred
- Strong communication skills, both verbal and written, with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems, or the ability to learn quickly
- Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Must be able to stand, walk, and use hands for extended periods
- Occasionally required to lift and move up to 20 pounds
Job Qualifications
- Minimum of 1 year of experience in a customer service or hospitality-related role preferred
- Strong communication skills, both verbal and written, with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems, or the ability to learn quickly
- Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Serve as the primary point of contact for guests, managing all aspects of guest service, including check-in, check-out, guest requests, and resolving complaints to ensure guest satisfaction
- Provide guests with accurate information about hotel amenities, parking, directions, and local attractions
- Coordinate with bell and valet staff to ensure seamless guest support
- Verify room readiness by coordinating with housekeeping to ensure timely and accurate room preparation
- Process cash receipts, credits, and charges to guest accounts with accuracy
- Handle mail, packages, messages, and telephone calls in a professional manner
- Document and report maintenance deficiencies and other operational issues to appropriate departments
- Adhere to hotel life safety systems and emergency procedures
- Securely manage room key inventory and guest information
- Ensure compliance with cash handling procedures and maintain the security of the shared cash bank
- Maintain the lobby and front desk area in an organized and professional manner
- Demonstrate working knowledge of hotel room types, layouts, and amenities to effectively meet guest needs
- Complete additional tasks as assigned by the Front Desk Manager or General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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