Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
Hotel Drover is a distinguished property within the Autograph Collection, located in the historic Fort Worth Stockyards, Texas. The hotel is inspired by the bold pioneering spirit of the West and honors the legendary cowboys who once drove cattle across the expansive plains. Hotel Drover offers guests an authentic Texas hospitality experience, integrating the rich legacy and culture of the Fort Worth area into every aspect of the stay. It stands as a tribute to Texas history and the true spirit of the Stockyards, making it a unique and coveted destination for travelers seeking a genuine connection with the region's... Show More
Job Requirements
- Passion for creating an amazing experience for our guests
- Strong prioritization and organization skills
- Flexible schedule, able to work evenings, weekends, and holidays
- Thoughtful communicator with excellent written and verbal skills
- Strong interpersonal and relationship building abilities
- passion for collaboration and providing administrative support
Job Qualifications
- Organized and detail-oriented with the ability to be flexible
- Ability to handle stressful situations in a calm, professional manner
- Good problem-solving skills
- Strong computer skills
- Opera PMS experience preferred
- Marriott MGS + Bonvoy experience preferred
Job Duties
- Embody the shared values of Hotel Drover
- Ability to manage multiple functions and deliver results in a demanding, fast paced environment
- Offer a warm welcome and departure experience to our guests in accordance with standards
- Always maintain a professional and high-quality service-oriented environment
- Respond promptly and thoughtfully to guest requests or complaints and take appropriate action and follow up
- Balance all cash, check, and credit card accounts through verification
- Assist with directions and information regarding property and local areas of interest
- Take initiative in accommodating the guest’s needs by working closely with all departments within the hotel
- Use up-selling techniques to maximize room rates
- Always provide a professional image through appearance, dress, and speech
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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