Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Mentoring
Job Description
The Omni Orlando Resort at ChampionsGate is a prestigious four-diamond resort located in the vibrant city of Orlando, Florida. Surrounded by an impressive 36 holes of championship golf and set amidst 15 acres of recreational space, this resort is a premier destination for golf enthusiasts, business travelers, and leisure seekers alike. The resort offers a variety of upscale amenities including five distinct restaurants, a signature Mokara spa, multiple pools, and an 850-foot lazy river that attracts guests seeking relaxation and entertainment. Known nationwide for its exceptional service, the Omni Orlando Resort at ChampionsGate prides itself on creating memorable experiences for... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- ability to clearly and pleasantly communicate both verbally and in writing in English
- ability to accurately input information into computer systems
- ability to compute accurate mathematical calculations
- ability to work well under pressure
- ability to prioritize and organize tasks
- previous cashiering experience is preferred
- previous guest relations training is preferred
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- previous cashiering experience is preferred
- previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- maintain confidentiality of all guests and hotel information
- employ attention to detail in order to ensure security of guest room access
- understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- maintain guest history files on all guests
- accommodate room changes expediently
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- issue safe deposit boxes to guests and ensure security of key
- monitor, send and distribute guest faxes
- generate, print and distribute daily and weekly reports
- resolve discrepancies on the room status report with Housekeeping
- maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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