Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Rotating Shifts
Benefits
8 percent quarterly bonus
Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The Hotel Management of New Orleans is a distinguished hospitality establishment dedicated to delivering exceptional guest experiences through unparalleled customer service and meticulous attention to detail. Situated in the vibrant city of New Orleans, this hotel embraces the rich cultural heritage and dynamic atmosphere of its surroundings, ensuring guests receive a warm and memorable stay. The hotel operates as a premier destination offering a broad range of amenities, including comfortable accommodations, fine dining options, event spaces, and convenient services that cater to both leisure and business travelers. With a commitment to excellence, the hotel continually strives to foster a welcoming... Show More
Job Requirements
- Minimum of 1 year of experience in a customer service or hospitality related role preferred
- Strong communication skills both verbal and written with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems or the ability to learn quickly
- Ability to multi task prioritize and remain calm under pressure in a fast paced environment
- Flexibility to work varied shifts including evenings weekends and holidays
- Must be able to stand walk and use hands for extended periods
- Occasionally required to lift and move up to 20 pounds
Job Qualifications
- Minimum of 1 year of experience in a customer service or hospitality related role preferred
- Strong communication skills both verbal and written with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems or the ability to learn quickly
- Ability to multi task prioritize and remain calm under pressure in a fast paced environment
- Flexibility to work varied shifts including evenings weekends and holidays
Job Duties
- Serve as the primary point of contact for guests managing all aspects of guest service including check-in check-out guest requests and resolving complaints to ensure guest satisfaction
- Provide guests with accurate information about hotel amenities parking directions and local attractions
- Coordinate with bell and valet staff to ensure seamless guest support
- Verify room readiness by coordinating with housekeeping to ensure timely and accurate room preparation
- Process cash receipts credits and charges to guest accounts with accuracy
- Handle mail packages messages and telephone calls in a professional manner
- Document and report maintenance deficiencies and other operational issues to appropriate departments
- Adhere to hotel life safety systems and emergency procedures
- Securely manage room key inventory and guest information
- Ensure compliance with cash handling procedures and maintain the security of the shared cash bank
- Maintain the lobby and front desk area in an organized and professional manner
- Demonstrate working knowledge of hotel room types layouts and amenities to effectively meet guest needs
- Complete additional tasks as assigned by the Front Desk Manager or General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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