Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The New Haven Hotel, also known as the Omni New Haven at Yale University, is a distinguished luxury hotel located in the heart of downtown New Haven, just steps from the prestigious Yale University. As the only 4-diamond hotel in New Haven, the Omni effortlessly combines luxurious comfort with unparalleled service, offering guests an exceptional experience whether they are visiting for business, leisure, or special events. Its towering presence in the New Haven skyline is a testament to its quality and prestige, featuring breathtaking views from its well-appointed guest rooms and the acclaimed John Davenport's Restaurant located on the 19th... Show More
Job Requirements
- Degree in a related course of study
- Minimum 1 year of hotel front desk or night auditor experience
- Previous hotel customer service experience
- Previous cashiering experience
- Ability to communicate clearly and pleasantly in English
- Ability to input information accurately into property management systems
- Ability to stand for entire shift
- Ability to lift 50 lbs
- Availability to work all shifts, including weekends and holidays
- Ability to multitask and work in a high-visibility environment
- Preferred fluency in a foreign language
- Previous guest relations training in a five-star hotel
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person, via email and by telephone
- Ability to accurately and efficiently input information into property management systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations and process payment transactions for guests
- Ability to use the power of one, think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to stand entire shift
- Lift 50 lbs
- Ability to multi-task
- Work in a highly visible position, dealing with many arrivals and departures within a short period of time
- Previous hotel customer service experience
- Degree in a related course of study, preferably hospitality
- Previous hotel front desk/night auditor experience, minimum 1 year
- Previous cashiering experience
- Availability to work all shifts, weekends and holidays
- Fluency in a foreign language is preferred
- Previous guest relations training in a five-star hotel is preferred
- Flexible availability to work all shifts to include overnights as needed
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Assist in pre-registering designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Answer incoming calls
- Sort, send and distribute guest packages, faxes and mail at the front desk
- Be available to work overnight shift
- Perform night audit function as needed
- Generate, print and distribute daily and weekly reports
- Report discrepancies on room status to Front Office and Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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