Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The New Haven Hotel, prominently located in downtown New Haven just steps away from the prestigious Yale University, offers guests an unparalleled experience of luxury, comfort, and top-tier hospitality. Known as the only 4-diamond hotel in New Haven, the Omni New Haven at Yale University sets itself apart with stunning views of the Yale campus from its beautifully appointed guest rooms and the signature John Davenport's Restaurant situated on the 19th floor. This hotel prides itself on its commitment to outstanding service and creating memorable stays for its diverse clientele. With a rich history of award-winning service and a team-oriented... Show More
Job Requirements
- Degree in a related course of study
- minimum 1 year previous hotel front desk or night auditor experience
- previous cashiering experience
- availability to work all shifts including weekends and holidays
- ability to communicate in English verbally and in writing
- ability to use property management systems
- ability to stand for entire shift
- ability to lift 50 lbs
- ability to multi-task
- previous hotel customer service experience
Job Qualifications
- Ability to clearly and pleasantly communicate verbally and in writing in English
- ability to accurately and efficiently input information into property management systems
- ability to work cohesively with co-workers
- ability to compute accurate mathematical calculations and process payment transactions
- ability to think clearly and make concise decisions
- ability to prioritize, organize and follow up
- ability to multi-task and work in a highly visible position
- previous hotel customer service experience
- degree in a related course of study preferably hospitality
- minimum 1 year previous hotel front desk or night auditor experience
- previous cashiering experience
- availability to work all shifts including weekends and holidays
- fluency in a foreign language preferred
- previous guest relations training in a five star hotel preferred
- flexible availability to work all shifts including overnights
Job Duties
- Process guest check-ins and check-outs according to standard operating procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest according to preferences
- block rooms in the computer and follow through on designated requirements
- assist in pre-registering designated guests and prepare key packets
- communicate pertinent guest information to designated departments
- maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: