Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Free access to club facilities
Complementary group fitness classes
Discounts at club restaurants
discounts on spa services
employee recognition
Training and Development
Free parking
Job Description
The Bellevue Club and Hotel is a distinguished athletic and social club situated on Seattle's Eastside, widely recognized as the premier gathering place for the Northwest's most celebrated and visionary citizens. This establishment prides itself on fostering a community dedicated to the well-being of its members, providing a unique blend of world-class fitness facilities, innovative dining experiences, and exclusive recreational, social, and business amenities. Spanning 250,000 square feet, the property offers a diverse array of activities including yoga classes, tennis matches, family lunches, and elegant wine dinners, catering to a sophisticated and active clientele.
The club's prestigious setting is fur... Show More
The club's prestigious setting is fur... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Ability to operate Opera Property Management System or willingness to learn
- Excellent communication and interpersonal skills
- Strong organizational skills
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible hours including weekends, evenings, and holidays
Job Qualifications
- Prior hotel experience is preferred but not required
- A passion for exceeding guest expectations
- A desire to provide excellence in guest service
- An acute attention to detail
- Positive attitude
- Instinctually come from a place of 'yes we can'
- Looking for a fun culture to grow hospitality careers
- Ability to work full availability including weekends, evenings, and holidays
Job Duties
- Check guests in and out of the Bellevue Club Hotel using Opera Property Management System
- Process credit card information, cash and direct billing payments as required
- Answer the Bellevue Club Hotel front office and reservation telephones
- Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel
- Create and modify room reservations using Opera PMS
- Input and/or update reservation information in the computer and properly code all reservations
- Process room reservation requests via phone, email and walk-in traffic
- Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay
- Coordinate with Housekeeping and Guest Services staff to accommodate guest requests
- Use guest history to record guest membership numbers and ensure that all input information is correct
- Update data on repeat guests
- Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area
- Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club
- Utilize this information to answer guest and member questions about the Bellevue Club and Hotel
- Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services
- Effectively and consistently follow standards of operation and service as established by the Bellevue Club management
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: