Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Sheraton McKinney is a renowned hotel located in McKinney, Texas, known for its exceptional guest services and welcoming atmosphere. As part of the Marriott International family, Sheraton McKinney offers guests a blend of comfort, luxury, and Southern hospitality. The hotel features well-appointed rooms, modern amenities, and convenient services designed to enhance the guest experience whether they are traveling for business or leisure. The Sheraton brand is globally recognized for its commitment to providing excellent accommodations and a personalized guest experience, supported by a dedicated team that upholds these values daily.
The Front Desk Agent PM shift at Sheraton M... Show More
The Front Desk Agent PM shift at Sheraton M... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to remain calm and professional under pressure
- Proficiency with computers, phone systems, and office equipment
- Strong interpersonal and communication skills
- Ability to multitask effectively
- Willingness to work evening shifts
- Ability to lift up to 50 pounds
- Physical stamina to stand and walk for extended periods
Job Qualifications
- High school education or equivalent experience
- Strong guest service orientation
- Basic accounting skills preferred
- Familiarity with hospitality industry practices preferred
- Proficiency in computer and office equipment operation
- Excellent verbal and written communication skills
- Good organizational and time management skills
Job Duties
- Greeting and check-in guests in a professional and friendly manner
- Assist with check-in process and verify reservations
- Handle check-out procedures and process payments accurately
- Manage phone calls and respond to emails promptly
- Manage room or service reservations, cancellations, and modifications
- Assist guests with requests and resolve complaints courteously
- Perform administrative duties such as managing mail, visitor logs, and organizing files
- Monitor access to premises and issue visitor badges
- Handle cash transactions and reconcile cash drawers
- Manage multiple tasks simultaneously including guest service and administrative duties
- Collaborate with departments to ensure smooth operations
- Follow established emergency response procedures and assist guests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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