Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
Our hotel is a prestigious establishment committed to providing exceptional hospitality services to travelers from around the world. Known for our warm ambiance, luxurious amenities, and prime location, we aim to offer every guest a comfortable and memorable stay. Our dedicated team works tirelessly to ensure that each aspect of a guest's accommodation experience exceeds expectations. We are part of a dynamic industry where customer service and attention to detail are paramount. As we continue to grow and enhance our services, we are looking for an enthusiastic and capable Hotel Front Desk Agent to join our team and uphold our... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel front desk or hospitality roles
- Proficiency in using hotel management software
- Strong communication skills
- Ability to work shifts including weekends and holidays
- Multitasking ability in a busy environment
- Professional appearance and demeanor
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with hotel reservations software, like opera pms, pep
- Understanding of how travel planning websites operate, like booking and tripadvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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