Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
team events
Job Description
Our establishment is a reputable hotel known for delivering outstanding guest experiences through exceptional service and a welcoming atmosphere. As a key player in the hospitality industry, we pride ourselves on maintaining high standards of customer satisfaction and operational efficiency. We cater to a diverse clientele who seek comfort, convenience, and exemplary service during their stay. Our team-oriented approach ensures that every guest feels valued and enjoys a smooth, pleasant experience from arrival to departure.
We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This is a vital role within our hotel operations, responsible... Show More
We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This is a vital role within our hotel operations, responsible... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work varying schedules including nights, weekends and holidays
- High work ethic and self-initiative
- Strong communication skills
- Ability to work as part of a team
- Basic computer skills
- Ability to manage cash handling accurately
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Proficiency with front office computer systems or willingness to learn
- Ability to multitask and work in a fast-paced environment
- Team player with a positive attitude
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
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Job Location
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