Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedules
Job Description
The establishment seeking to enrich its team is a distinguished hotel known for its commitment to providing exceptional hospitality and memorable guest experiences. This hotel takes pride in offering a welcoming and professional environment where every guest is treated with care and attention, ensuring that their stay is comfortable and enjoyable. As part of a vibrant and customer-centric business, the hotel emphasizes high service standards and efficiency in operations, which together enhance the overall guest satisfaction and loyalty. Employing a front office team dedicated to excellence reflects the hotel’s continuous effort to maintain its reputation as a preferred accommodation choice... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work varying schedules including nights, weekends and holidays
- High work ethic and self-initiative
- Strong communication skills
- Ability to work effectively as part of a team
- Flexibility to handle guest requests and resolve issues promptly
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role preferred
- Basic computer skills including knowledge of front office systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organizational skills
- Ability to handle cash and process payments accurately
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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