Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
Advancement opportunities
Medical insurance
401k
Paid vacation time
Tuition Reimbursement
flexible schedules
Teammate Assistance Fund
Job stability
Competitive wages
fun work environment
Job Description
Element by Westin in Wood Ridge, NJ is a distinguished hotel recognized for its dedication to delivering an exceptional guest experience through a brand that embodies modernity, harmony, and fun. As a member of the Briad Group, the hotel upholds a prestigious reputation that extends across multiple sectors of hospitality including franchise restaurants, acclaimed hotel brands such as Marriott and Hilton, and unique lifestyle venues. The Briad Group's mission to create positive lifelong emotional connections with teammates and guests is central to its operations and culture. This commitment is supported by a robust strategy that focuses on developing skilled leadership,... Show More
Job Requirements
- customer service experience is required preferably in a hotel or related field
- must have schedule flexibility for both am/pm shifts weekends and holidays
- must have a high school diploma or equivalent
- an accounting background is preferred but not required
- attention to detail and the ability to compile facts and figures
- ability to lift pull and push moderate weight minimum of 20 lbs may occasionally require lifting luggage up to 50 pounds
- ability to communicate effectively and courteously over the telephone and in person
- requires strong command of the English language to include speaking reading and writing
- in addition to general office equipment you will regularly operate briad systems and software
Job Qualifications
- high school diploma or equivalent
- customer service experience preferably in a hotel or related field
- strong command of the English language including speaking, reading, and writing
- ability to communicate effectively and courteously in person and over the telephone
- attention to detail and ability to compile facts and figures
- proficiency with office equipment and Briad systems and software
- flexible schedule availability for day, night, and mid shifts including weekends and holidays
Job Duties
- greet and welcome guests upon arrival with a warm and friendly attitude
- manage check-in and check-out processes efficiently and accurately
- respond promptly to guest inquiries and requests while providing exceptional service
- handle reservations, cancellations, and modifications with attention to detail
- maintain accurate records of guest information and billing details
- collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- resolve guest complaints and issues professionally and courteously
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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